TERMS & CONDITIONS

Terms & conditions statement

Please read Guardian Angels Touch statement carefully as your continued use of this site means you accept our terms and conditions.

Recommended Term

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

This website is owned and operated by Paul Wheeler the Proprietor of Guardian Angels Touch.

7 DENMEAD ROAD
WEST CROYDON
CR0 3TA

If you need to contact us, please call customer services on.

Telephone 020 8681 2044 / Mobile 07957 505 468

or e-mail us at.

Email: info@guardian-angels-touch.co.uk

Making A Contract With Us

When you place an order with us, you are making an offer to buy a service or goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the service or goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.

In the unlikely event that the service or goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

Prices

Our grave care and tending service prices are based on the grave headstone, or full memorial is of a standard size. All graves are subject to an inspection before any accurate quotations can be given.

We promise to charge the price you see on our website at the time of your order, with no hidden charges.

The price you see is the price you pay, unless a personal quotation has been given.

Payment Terms

All services must be paid for in full to Guardian Angels Touch, before any grave care or tending will be carried out. If an account is set up with us, then one payment in advance will be taken before the work will be carried out.

All products must be paid for in full to Guardian Angels Touch, before any goods will be sent out by post or delivered by us.

Congestion Charge

If any work is carried out within the congestion charge zone, and a charge is required within your requested work period. We will invoice you for that charge, and supply a copy of the charge receipt.

Payment Options

At Present, Guardian Angels Touch accepts all major credit and debit cards through PayPal, personal cheques, standing orders, postal orders and cash. Hopefully in the near future we will be able to accept direct debt.

Sign up for a free PayPal account today and start making online payments in minutes. Just click on the link or the image below.

Please make all cheques payable to Guardian Angels Touch or Paul Wheeler.

To arrange a standing order, just fill in the standing order form, which you'll be able to get from us or from any NatWest branch. Alternatively, you can download a pdf copy of the form here, and drop it in to your nearest branch. You can also set up standing order payments through Actionline or NatWest OnLine banking, once you've registered for these services.

If you are unable to open pdf files then click the link or logo below to download the free Adobe Reader.

Payee Details

OUR ACCOUNT DETAILS FOR THE STANDING ORDER FORM:

Name: Mr Paul Wheeler or Guardian Angels

Payment Reference: Your Full Name

Sort Code: 60-24-77

Account Number: 18439969

Please note, all standing orders are subject to an administration and bank charges fee. This will be charged at £12 per year, and is already included in our monthly options prices.

Your Details

No personal bank details are required by us to process your order. The only details we require is your full name, full address, contact number, email address if you have one and the grave details.

We will never pass information about you to other organisations, only grave details to our stonemasons if a quotation is required.

Cancellation Or Return

You can cancel your contract at any time up to 7 days before the day of delivery or the agreed work date. To do this, please e-mail us or write to us.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or wrongly described.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Floral Delivery Policy

Our utmost respect and care will be given at all times, when delivering your floral displays and tributes.

Only floral displays and tributes ordered through Guardian Angels Touch will be delivered by us, unless another agreement has been made.

After your floral displays and tributes have been delivered Guardian Angels Touch will contact you either by email or phone, to let you know that your requirements have been fulfilled.

A photo can be sent at your request by email, picture message to your phone or post, to show that the work has been carried out to you full satisfaction.

Guardian Angels Touch accepts no liability for any loss or damage, after the delivery of your floral displays and tributes has been fulfilled.

Due to the nature of flowers and weather conditions. Guardian Angels Touch can not be held responsible for the life time of your floral displays and tributes. Our guarantee is to try our best, and prolong the flowers life time by adding a stay fresh flower food sachet and sometimes using flowers in bud.

Our Guarantee Of Quality

The success of our business is fully dependent on the very high standards of care which is given to each and every grave that we tend, and knowing that we do our very best in giving all our customers 100% full satisfaction is our main priority.

Guardian Angels Touch has always maintained the highest level of quality and customer services, the company is proud to continue today this family tradition.

All work carried out by Guardian Angels Touch will be done in a very respectable and dignified manner. If for any reason you are unhappy with the service received, you have every right to complain.

Guardian Angels Touch can not be held responsible for fallen grave stones the other bad state of a grave, due to vandalism, bad weather, age, subsidence or any other acts of God. Any problems foreseen by us, we will ensure you are made fully aware of.

PLEASE NOTE

The following items are not included in either of the services we provide:

We cannot guarantee to remove all stains.
Re-blacking or gilding of letters.
Lost or Stolen vases or aluminium flower vases.
Vandalism, storm damage, accidental damage, etc.

Your Complaints

In order to assist us with any complaints that you may wish to address, please call Guardian Angels Touch within 24 hours after delivery or work was carried out, so we can resolve this for you quickly and to your full satisfaction.

If you need to contact us with a complaint, and would like to speak with us direct. Then please call Paul Wheeler the company proprietor on.